Terms & Conditions

Last Updated: August 2026
Welcome to UNAATERRA.
These Terms & Conditions govern your use of our website and the booking of retreats offered through UNAATERRA. By accessing our website or making a reservation, you agree to these Terms.
1. About UNAATERRA
UNAATERRA is a wellness retreat platform offering transformative experiences focused on personal growth, holistic health, creativity, mindfulness, and connection with nature.
Throughout these Terms, "UNAATERRA", "we", "our", and "us" refer to the owner and operator of this website.
2. Booking a Retreat
A booking is confirmed once:

• your registration has been completed;

• payment (deposit or full amount) has been received; and

• you receive written confirmation by email.

Bookings are personal and may not be transferred without our written approval.
3. Prices
All prices are displayed in Euros (€).
Prices may change at any time before a booking is confirmed.
Any applicable taxes will be included unless otherwise stated.
4. Payment
Payment may be made using the payment methods available on our website.
Some retreats may require:

• a non-refundable deposit to secure your place;

• payment of the remaining balance before the retreat begins.

Failure to pay the remaining balance by the stated deadline may result in cancellation of your booking.
5. Early Bird Offers
Early Bird discounts are available only until the published deadline.
Discounts cannot be applied after a booking has been completed and cannot be combined with other promotions unless expressly stated.
6. Health & Personal Responsibility
Our retreats include activities such as yoga, meditation, Ayurveda education, massage demonstrations, creative workshops, nature walks, and other wellness practices.
Participants are responsible for ensuring they are physically and mentally able to participate.
By attending a retreat, you acknowledge that:

• you participate voluntarily;

• you are responsible for your own wellbeing;

• you will inform us of any medical conditions, allergies, injuries, or mobility limitations that may affect your participation.

Our retreats are educational and wellness experiences and are not a substitute for medical diagnosis, treatment, or professional healthcare.
7. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance covering:

• trip cancellation;

• medical expenses;

• accidents;

• personal belongings;

• travel delays.

8. Changes by UNAATERRA
Occasionally, circumstances beyond our control may require changes to:

• teachers;

• facilitators;

• schedules;

• accommodation;

• locations;

• activities.

We reserve the right to make reasonable changes while maintaining the overall quality of the retreat.
9. Cancellation by UNAATERRA
If we cancel a retreat, participants will receive a refund of payments made directly to UNAATERRA.
We are not responsible for flights, visas, travel insurance, accommodation booked independently, or other travel-related expenses.
10. Participant Conduct
We strive to create a respectful, inclusive, and supportive environment.
We reserve the right to remove any participant whose behaviour places others at risk or significantly disrupts the retreat.
In such cases, no refund will be provided.
11. Intellectual Property
All content on this website—including text, photographs, logos, graphics, videos, retreat materials, and branding—is the property of UNAATERRA unless otherwise stated.
No content may be copied or reproduced without prior written permission.
12. Limitation of Liability
To the fullest extent permitted by law, UNAATERRA shall not be liable for indirect, incidental, or consequential losses arising from participation in a retreat or use of this website.
13. Governing Law
These Terms shall be governed by the laws of Portugal.
Any disputes shall be subject to the jurisdiction of the Portuguese courts.
14. Contact
For any questions regarding these Terms, please contact us through the contact information provided on our website.


Privacy Policy

Last Updated: August 2026
At UNAATERRA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the General Data Protection Regulation (GDPR).
1. Who We Are
UNAATERRA is a wellness retreat platform offering holistic retreats, workshops, and educational experiences.
If you have any questions regarding this Privacy Policy, please contact us using the information available on our website.
2. Information We Collect
We may collect:

• Name

• Email address

• Phone number

• Billing information

• Country of residence

• Emergency contact details

• Dietary preferences

• Health information voluntarily provided for retreat participation

• Booking history

• Website usage information through cookies

3. How We Use Your Information
We use your information to:

• Process retreat bookings

• Communicate before and after your retreat

• Provide customer support

• Process payments

• Improve our website and services

• Comply with legal obligations

• Send newsletters and updates (only if you have opted in)

4. Payment Information
Payments are securely processed through trusted third-party payment providers such as Stripe and PayPal.
UNAATERRA does not store your complete payment card information.
5. Legal Basis
We process your data based on:

• your consent;

• performance of a contract;

• compliance with legal obligations;

• our legitimate interests in operating and improving our services.

6. Sharing Information
We do not sell your personal information.
We may share information only with trusted service providers when necessary, including payment processors, booking systems, email providers, or legal authorities when required by law.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law.
8. Your Rights
Under GDPR, you have the right to:

• Access your data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

9. Cookies
Our website uses cookies to improve your browsing experience.
You may disable cookies through your browser settings, although some website features may not function properly.
10. Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
12. Contact
Questions regarding this Privacy Policy may be submitted through the contact information available on our website.



Refund & Cancellation Policy

Last Updated: August 2026
We understand that unexpected situations may arise. This policy is designed to be fair to both our guests and UNAATERRA.
Participant Cancellations
More than 60 days before the retreat:

• Full refund, less the non-refundable deposit.

30–59 days before the retreat:

• 50% refund of the amount paid, excluding the deposit.

Less than 30 days before the retreat:

• No refund.

Non-Refundable Deposit
The booking deposit secures your place and allows us to make commitments with venues and facilitators. For this reason, deposits are non-refundable except where required by law or if UNAATERRA cancels the retreat.
Early Bird Bookings
Early Bird discounts are non-transferable and apply only to bookings completed within the promotional period.
Transferring Your Booking
If you are unable to attend, you may request to transfer your booking to another person, subject to UNAATERRA's approval and any applicable administrative fees.
Cancellation by UNAATERRA
If UNAATERRA cancels a retreat due to unforeseen circumstances or insufficient participant numbers, you will receive a full refund of all payments made directly to UNAATERRA.
We are not responsible for flights, visas, travel insurance, accommodation booked independently, or any other personal travel expenses.
Force Majeure
UNAATERRA shall not be liable for cancellations or interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, or severe weather. In such circumstances, we will endeavour to offer an alternative retreat date or another reasonable solution whenever possible.

 
Cookie Policy

Last Updated: August 2026
UNAATERRA uses cookies to improve your browsing experience and help us understand how visitors use our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Types of Cookies We Use

• Essential cookies – required for the website to function.

• Analytics cookies – help us understand website traffic and improve our services.

• Preference cookies – remember your settings and preferences.

• Marketing cookies – only used if you have given your consent.

Managing Cookies
You can control or delete cookies through your browser settings at any time.
Disabling certain cookies may affect the functionality of the website.
Changes
We may update this Cookie Policy periodically. The latest version will always be available on our website.



Medical Disclaimer

Last Updated: August 2026
UNAATERRA retreats are designed to support wellbeing, education, personal development, and relaxation.
Our retreats may include yoga, meditation, Ayurveda education, massage demonstrations, breathwork, creative workshops, and other wellness activities.
These experiences are not intended to diagnose, treat, cure, or prevent any medical condition.
Participants should always seek advice from their physician or qualified healthcare provider regarding any medical concerns.
Participation in retreat activities is voluntary.
Each participant is responsible for listening to their own body and choosing the level of participation that feels safe and appropriate.
If you are pregnant, recovering from surgery, living with a medical condition, or taking medication, please consult your healthcare provider before attending a retreat.
By participating in a UNAATERRA retreat, you acknowledge that you accept responsibility for your own health and wellbeing throughout the experience.



Accessibility Statement

Last Updated: August 2026
UNAATERRA is committed to making our website accessible and inclusive for all visitors.
We strive to follow recognised accessibility standards and continuously improve the usability of our website.
Our goal is to ensure that everyone, regardless of ability or technology, can access information about our retreats and services.
If you experience any difficulty accessing content, completing a booking, or using any part of our website, we encourage you to contact us.
We welcome your feedback and will do our best to provide the information or assistance you need in an accessible format and to improve your experience.